The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.

Easy to book, no issue with easyrentcars.com

The initial car was of a smaller category. After which a car of the category requested was 'found' A £750 deposit was requested, which could be reduced to £250 if a premium was paid on the day rate of £12.00 a day. This pushed the budget over and was no small inconvenience.

They did not explain how tolls work. I did not know I had driven through tolls till I recevied the toll notice which I paid. I paid the two tolls and the two fines, each being £22, which was the £2 toll and £20 fine. I then received a notice for an admin fee of £42 for each toll notice. They have a duty of care to tell their customer how their tolls work, and if they do have to send the dmin fee, it should not be double the price of the toll and fine put together. I will NEVER hire with Thirfty again... locally or internationally

I spoke with 2 different persons at Customer Services and both were extremely helpful and resolved my query promptly

Easy to book and competitive pricing.

The actually car was fine a d when I was sent to the correct address everything was ok