At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.

Customer service attitude is average.

I had to wait in line for 10 minutes to pick up the car, but the manager gave me a $50 discount, which was applied immediately. Awesome!

I had a bad experience. The end price was much higher than what was shown on easyrentcars.com. They had a lot of additional add-ons that I was forced to pay so the end price ridiculous. Wouldn’t use Thrifty again.

Like: Thrifty was efficient and the car was clean and good quality.
Dislike: There was no help with luggage in and out of the car.