Quick and friendly

Very satisfied. The staff at the Vancouver counter were very friendly and the process was quick. We originally booked a mid-to-large SUV, a Ford Explorer, but since we were a small group, they recommended a smaller Ford Edge (we could also choose the original category, which was a black GMC, but it was older). The car was very new, only driven for over 6000 kilometers. Returning the car in Calgary was also simple and smooth; after a brief inspection, we received a confirmation slip.

Overall good, especially very convenient for returning the car. However, the provided model was not the one I booked. The staff said it was the same class, but it felt like a lower tier.

Wide selection of models, relatively affordable prices, and good vehicle condition.

Car was upgraded to hi end SUV. Brand new ready fully fuelled and ready to go. Was fully covered with insurance.

Couldn't be happier. The whole experience was great. Had a very nice free upgrade thanks to diamond membership. Will use whenever I rent a car.