The most disappointing part is that the car didn’t match the model booked, and they refused to replace it. They didn’t offer any alternative solutions and just assigned us this car directly.

The staff at the store and parking lot were very friendly, the process was quick, and there was no pressure to buy insurance. They even provided us with a more spacious Hyundai Tucson Hybrid, top configuration, equipped with adaptive cruise control and lane-keeping assist. The car's performance was excellent, effortlessly handling the winding country roads of Tuscany.

Overall, pretty good

Unreasonable charges! They can charge you even after the pre-authorization period ends. When we picked up the car, they tried to charge us for an upgrade saying the original model wasn't available, but we refused. Besides pushing for insurance, there are additional charges that they insist on. Returning the car is a matter of luck as locations are hard to find. Even months after the pre-authorization ends, they can still charge your credit card with no email notification. They claim it's a fee for checking if you violated traffic rules, and explain it took a lot of effort to verify it was your violation, hence a $500 fee. This is separate from the actual fines.

We arrived at 11pm and we were asked to pay a late pick up fee of 40 Euros, I couldn’t believe this (this is in small lines in the bottom of the confirmation) but I couldn’t believe it.

Nice and easy. Good customer service