Easy rental and great service

Overall service was great. Booked a Mazda 3 but was directed to Hertz to pick up the car. Mazda 3 was unavailable, so I was given a Nissan, which couldn't connect to mobile navigation. In the end, paid an extra $255 for 12 days to upgrade to a Chevrolet Equinox. The car was brand new, but it felt too big for me.

The service was quite good.

Overall service was good. We booked a Chevrolet Malibu but were given a choice between a Toyota Camry and a Kia model (forgot the name). In China, these are considered mid-size cars. We chose the Camry and got one with a sports package. The power was sufficient, the space was nice, and the trunk could fit two 28-inch suitcases, one 20-inch suitcase, and 2-3 regular-sized backpacks. A colleague hit a pole while reversing, causing the door to dent. We asked customer service about it and were told we didn't need to worry when returning the car, which turned out to be true. The insurance covered it.

Like: Friendly staff. I came earlier to pick off the car. No problem. Came half an hour later than expected to drop it off, no problem, no extra fee. I forgot a wallet (with no cash) in the car after dropp off, and they phoned me at the airport and I got it back within 15 minutes.
Dislike: Actually, everything was perfect.

Like: The counter woman at Thrifty helped us get back to their lot and stayed on the phone for 15 minutes, Thank You