It was an extremely bad car rental experience. When we arrived, the rental company didn't have the exact model we booked and forced us to pay an extra 43.57 euros for a supposed 'upgraded' model (which was actually quite similar to the one we originally booked). Based on our previous car rental experiences, if the rental company doesn't have the reserved car, they would usually provide a similar car for free without charging us any price difference.
A very poor car rental experience. When we arrived, the rental company did not have the exact model we had booked and forced us to pay an additional 43.57 euros for a different car (which was actually similar to what we originally booked). Based on our previous car rental experiences, if a rental agency didn't have the car available, they would automatically and free of charge provide a similar replacement without charging any additional fees.
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