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Search for reach rental Car Rentals in Los Angeles
Reviewed: Wed, Sep 25, 2019
About reach rental: 2.0 /10
When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!
car image
reach rental
Los Angeles
United States

Relevant Reviews on reach rental LOS ANGELES AIRPORT

Harvey Louis

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reach rental
Los Angeles
United States
Reviewed: Sat, Oct 19, 2019
About reach rental: 10.0 /10
24-hour customer service, always available to help with any issues! There is a free shuttle bus directly to the pickup location, which is quite convenient!
About QEEQ: 10.0 /10

Benson Beaufort

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reach rental
Los Angeles
United States
Reviewed: Thu, Dec 12, 2019
About reach rental: 10.0 /10
The service was excellent. They carefully explained the rental and return procedures, as well as important points for driving in the USA.
About QEEQ: 10.0 /10

Hugh Bowman

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reach rental
Los Angeles
United States
Reviewed: Wed, Dec 5, 2018
About reach rental: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

D.NEALE

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Medium SUV | Honda CR-V Guaranteed model
reach rental
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Mon, Sep 2, 2019
“APPALLING!”
About reach rental: 4.0 /10
Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people
About QEEQ: 8.0 /10

j.Nicol

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Convertible | BMW 430i Cabrio Guaranteed model
reach rental
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Tue, Apr 2, 2019
“Simply a bait and switch paid $566 for a convertible and was given an old bmw 5 seris hard top”
About reach rental: 4.7 /10
No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

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