We were given a Fiat CROSS, which is similar to an SUV and a station wagon. The tires are bigger than those of a regular sedan, and the chassis is slightly higher. The diesel engine is powerful and fuel-efficient. The car was very new, with only 5,500 kilometers on the odometer. We drove 3,500 kilometers with an average fuel consumption of 5 liters per 100 kilometers. There was a small paint chip about the size of a fingernail on the front hood, which was already noted on the delivery form when we picked up the car. The return inspection was very simple and completed within a few minutes.

When returning the car, an employee named Onur asked me privately for a tip.

Smooth process, fluent English, very patient, and the car was brand new! They directly gave me an MG HS, which is not small for an SUV—absolutely awesome!

The company neglected to provide the reserved car, and the compensation process took a long time with a small payout. The car they gave me kept indicating an oil burn issue, which was very scary.

Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off. The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork. At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car. This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.