The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.

This is a scam shop, 1. 20 minutes late for pick-up. 2. Originally rented a Honda Accord but was given a beat-up Toyota RAV4, how can you tell an extra scratch from a car full of them? 3. Extra charges specifically targeting Chinese customers. When returning the car, a lady said everything was fine. Then a man came out, inspected the car thoroughly, claimed there was a defect on the door, but the comparison with previous photos showed otherwise. He also pointed out paint damage inside the door, claiming it was our fault. This spot is never checked during inspection. This shop is clearly targeting Chinese customers.

Very dissatisfied. The car rental process was very troublesome.

The waiting time for the bond return is too long.

Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...