The car was in good condition and fairly new. They tried to upsell insurance, but the service was still decent after declining. However, the one-way drop-off fee was very expensive.

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

Long waiting time for car pickup

Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.

Very easy and will use it again.