The staff attitude was average. However, the car pickup process involved online signing without a physical contract and no prior notification to inspect the vehicle's condition. Luckily, I took some photos. When I returned the car, they claimed there was a scratch, but it was already there when I picked it up, yet they completely denied it. They wanted us to pay for it. Additionally, on the first day of driving, the tire pressure indicator showed an issue, followed by an oil level warning on the same day.

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

Aucune mauvaise surprise et C’est déjà bien.

They rented us a car without working headlights. We discovered the problem on our second evening (of five day/nights) and had to drive back on tiny Irish roads with almost no lighting. It was terrifying. When I called the next morning, they told me to go get them fixed and that I would be reimbursed. We were in a tiny village on holiday so we just decided to forgo that experience. We didn't drive at night again but that was quite inconvenient. I would like to get a partial reimbursement since I do not consider this a fair or reasonable rental situation.

Staff was excellent, no hassle, easy pick up and drop off, provided shuttle service directly back to airport hotel after drop off.