The process felt very efficient, and there were no unexpected charges. Excellent.

This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.

I rented a station wagon, but they only gave me a Ford Focus hatchback (see picture, it's not a station wagon and very small). They insisted this was the station wagon, which was completely unusable for four people. In the end, I had to pay to upgrade. This rental company is quite deceitful.

I am very satisfied with the service. It was easy to find the car rental counter at Frankfurt. The car was in excellent condition, having only 5000 kilometers on it.

Unclear charges and poor staff attitude.