Easy to book and the best experience due to Ben and his great service. He went above and beyond!

The car is a bit old

First, I want to say I'll never choose this company again just to save a few bucks. I rented an SUV during my trip to Queenstown and had a minor collision, nothing serious. A Rental told me the estimated repair cost for the two cars involved was 3000 NZD. Even though repair costs in Queenstown are high, this is five times more expensive than Auckland. When I asked for a detailed cost estimate, they couldn't provide one. But that's not the main issue; it's their attitude. After the accident, they didn't fully assist me. When I asked for help with the cost estimation, they said they had no time. As an international student with no experience, I raised my voice a bit, and they threatened to call the police. I didn't even curse, yet they accused me of being emotional. It's natural to be upset when dealing with such unhelpful service after an accident on a trip. Had they been helpful, I would have been grateful and wouldn't have raised my voice. Everything would have been much smoother. Also, their response time is terribly slow. They didn't contact the third party for a whole day, so I handled it myself. It's been two days now, and they still haven't told me the repair cost. Please, improve your efficiency. I've experienced firsthand what it means when they say Chinese people take advantage of other Chinese people.

Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.

easy to use and easy to book. good job

The staff were very friendly and explained everything when we picked up the car. Thelocation was a little further away than the airport tan I wanted, and that was not obvious when making the booking. Overall though, no issues.

such a big lier we booked toyota rav 4 one month prior, we paid, no availablelity of rav 4, when we arrived, the suggestion from car rental company was not same,(small suv and bad tyres conditions with front damage) no excuses from car rental for this situation, everybody careful about this cheating