Overall, I received a relatively new and clean car, which was quite good. However, when I picked up the car, the range showed 875 kilometers. That morning, I filled it up in central Christchurch, and by the time I returned the car at the drop-off location, the range left was 901 kilometers. When fully fueled, the range was 915 kilometers. The store staff told me at pick-up that the fuel level was only at 90%, and I could return the car with more than 90%. Yet, at return, the store staff claimed the fuel wasn’t full and charged me 50 NZD, which was ridiculous. The car itself was decent, but this kind of sneaky charge left a very bad impression.

Extremely satisfied. The service was quick and efficient.

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.

Very convenient

The day I went, their computer was down. I booked a zero-deductible insurance through QEEQ, but they didn't register it! Overall, this issue took quite a while to resolve. QEEQ's service was excellent!