Midway through our trip, the car's engine oil light went on. We called for roadside assistance, and they said it would be swapped immediately, but it took until the third day when we arrived in Tangier from Chefchaouen. Most of our calls were unanswered, and when answered, they said they would come quickly, but no one arrived. Eventually, we found the car exchange point at the airport and swapped the car ourselves, which wasted a lot of time. Exchanging the car and then returning it felt like we did it twice. During pick-up, the staff didn't record any of the numerous scratches on the car, saying they were not an issue, but during drop-off, they nitpicked even small scratches, blaming us. Thankfully, we had taken detailed videos and photos during pick-up, matching them exactly, which saved us from unnecessary fines.
The reserved model was unavailable, and the in-store representative repeatedly assured us that we could switch at the next location. We spent time and effort to go to the next location, only to be told by a different representative that there was no such arrangement. My child used her limited English to request a car switch, but she was met with a cold and firm 'No'. The car rental company also attempted to change the car at another location, but they didn’t have an automatic transmission! We returned the car an hour late, and a male representative grumbled for a long time. It was a very unpleasant rental experience!
I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...
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