The process was smooth, very satisfied.

The car was in great condition! Returning the car was convenient.

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

I had already bought full car insurance and personal insurance on the website, but they kept pushing us to buy additional coverage and wanted us to pay extra for a better car, which was quite uncomfortable.

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.