I am quite satisfied. Although the return store had some concerns about the vehicle's exterior, they quickly approved it after checking the video footage from when I picked up the car.

Very satisfied, both pick-up and drop-off were very convenient. They upgraded our car for free because we had a lot of luggage.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Car was excellent. Staff were excellent

Counter staff was very helpful and kind.. The vehicle was big enough but did not has good mechanic condition..

It was my first booking on EasyRentCars.com.. it was really simple experience..