Excellent! They immediately resolved the issue and replaced the car.

The service was excellent. Due to a mistake by QEEQ and myself, we didn't complete the Armenian border crossing procedures in advance. QEEQ didn't make any note about it either, so we had to inform the rental company ourselves. Fortunately, the rental company worked hard the next morning and completed the paperwork in half a day, allowing us to cross the border and enter Armenia smoothly.

On-time delivery

The car had over 200,000 kilometers, full of scratches. The tire pressure warning was on when I picked up the car; the staff said it was not an issue, but the left rear tire was flat the next day. There was a pump in the trunk, and I had to inflate the tire daily.

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.