The staff attitude was average. However, the car pickup process involved online signing without a physical contract and no prior notification to inspect the vehicle's condition. Luckily, I took some photos. When I returned the car, they claimed there was a scratch, but it was already there when I picked it up, yet they completely denied it. They wanted us to pay for it. Additionally, on the first day of driving, the tire pressure indicator showed an issue, followed by an oil level warning on the same day.

Very good!

Both pick-up and drop-off were very convenient, the procedures were simple, and the staff were very nice.

Very satisfied

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.