Although my English is not very good, using translation software was no problem. The staff were very patient and explained all the fees clearly. I chose the full-to-empty fuel policy. Especially during the return process, I accidentally drove into the departure parking area instead of the arrival parking lot where I was supposed to return the car. The parking area was too large, and I couldn't find my way to the correct spot. Fortunately, a staff member kindly assisted me in driving the car to the return location. Very nice! Returning the car was very convenient—just handed it over to the staff. The deposit was released quickly, much faster than the one-month wait they mentioned earlier. The car was in great condition, and I recommend bringing an iPhone to use CarPlay navigation and a phone holder. Overall, it was a great experience.

The car was handed over directly without any explanation, so I had to figure it out myself.

No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.

The service is very patient, but it's all in English. Luckily, I had a friend there to pick me up, which solved everything smoothly. If you don't speak English, it could be troublesome.

I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.

Great platform, not only I use myself everywhere I travel but also recommended to many family members. The vendors need to be more honest in terms of car options available in stock. This would adjust customers' expectations much appropriately.