As I mentioned before, walking to the airport should be accurate, if driving navigation is inaccurate. It's hard to find the car rental return location at the airport.

The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.

The staff was very patient.

I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.

Great platform, not only I use myself everywhere I travel but also recommended to many family members. The vendors need to be more honest in terms of car options available in stock. This would adjust customers' expectations much appropriately.