Although there was a prepayment, they charged an additional 200 pounds later without providing an invoice or email notification. Despite having full insurance, they still added an extra insurance fee, as if the insurance provided by the rental car platform was not recognized by the rental company. The platform should refund my prepayment.

The staff did not thoroughly explain the car's condition when we picked it up. We paid extra to upgrade the car and were misled into using the wrong fuel, which resulted in two towing incidents. We waited 10 hours on the highway. Compared to my previous experience with Enterprise, this was terrible. Think twice before renting from them. We were charged over 6000 RMB for car damages. Although we bought comprehensive insurance from Zuzuche that includes roadside assistance, they later refused to cover it. It was very frustrating as they only offered a 200 RMB compensation. We refused to settle and will definitely file a complaint against Zuzuche for deceptive practices. Others who face similar issues should also stand up and not tolerate non-compensation. Be cautious if you consider buying their full insurance, as they won't cover road assistance when needed. Road assistance abroad is very expensive. Why did I buy the full insurance in the first place?

Service was mediocre. The booked model was downgraded but no refund has been issued yet.

Very good

The car was very new, reportedly only 3 months old. The trunk was quite large and could fit 2 large suitcases.