The car was very old, with over 70,000 kilometers on it. The door locks were broken, and only the driver's door could be opened after parking. The driver's seat height adjustment was also broken, making the seating position very low. Although claimed to be an SUV, it felt more like a sedan. Overall, the condition of the car was very disappointing.
The pickup location did not reserve the vehicle as booked, disappointing service—an SUV was replaced with a sedan. However, the dropoff process was very efficient. The refund of the 500 EUR deposit was also processed quickly, with an email received a week after the return and a credit card refund notification the following day.
Check-in was relatively smooth. They told us that we were late and the reserved car was no longer available. But we were late because the plane was delayed by half an hour, how is that our fault? Frustrated, we had to upgrade the car... Overall, it went smoothly. However, returning the car was awkward! The staff member barely spoke English and was very impatient. He hung up on me twice when I tried to call. Seriously? And for the car switch issue, we were fined. P.S. Enterprise employees were generally unfriendly and impatient with Chinese customers who aren't fluent in English. My wife and I studied abroad, so we had no issues, but four people in front of us from Northeast China were very nervous and cautious during check-in, needing to confirm details to avoid any issues in the contract. The staff was visibly impatient and even asked me to tell them to hurry up because there were many people waiting in line. He gave me the impression that he thought, 'Hey, they're also from China, why don't you help them?' I replied, 'If you want to talk, learn some Chinese, please.'
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo Antalya Airport Domestic Terminal
Maxwell Carpenter
-
-
-
-
View more >Cynthia Camp
-
-
-
-
View more >Leo Tours
-
-
-
-
View more >Zona Sheridan
-
-
-
-
View more >Doreen Barrie
-
-
-
-
View more >