Big rental company, no hassle, very satisfied.

All fees were clearly stated, and the overall service was good.

The pickup and return service in Geneva was quite good. However, after the car window was smashed, the rental company provided no assistance. I had to drive over 300 kilometers in the rain to Geneva with a car that had no window. In the winter in France, with 0-degree weather :) Their phone was often unreachable. I will never use Europcar again. It’s not just bad; it's abysmally bad. Avoid at all costs!!!

The contract clearly stated a payment of 3.6 euros at the store, but after returning the car, 11.71 euros were deducted from my prepayment without explanation. Not sure what the charge is for?

I had to wait for the confirmation and the delay announced was at least 3 days and I booked my car about 5 days before. So I was a bit unsecure if my request is canceled,I won't be able to find an other good price.