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Live chat Email us Service Code: 3549294124
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Reviewed: Wed, Mar 8, 2023
About Routes: 2.0 /10
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

Relevant Reviews on Routes Chicago Airport

Laurel Ellis

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Reviewed: Tue, May 15, 2018
About Routes: 2.0 /10
Too slow, and they force you to buy insurance!

Barret Sander

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Reviewed: Wed, Apr 17, 2019
About Routes: 2.0 /10
The tire had a leak. They just inflated it and said the problem was solved, refused to change the car. After a day, the tire went flat again, had to go to a repair shop to fix it! Extremely irresponsible!

reachglen

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Apr 26, 2019
“Routes value for money”
About Routes: 8.0 /10
This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.
About QEEQ: 10.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Mar 19, 2019
“Good Price”
About Routes: 6.7 /10
Stuff was not professional at all. You do not talk about you personal stuff with other workers while taking care of the client. This place is so over stocked with cars (they rent and provide parking for the airport)you can barely get out with your rental. I had to call twice just to make sure I will have the car that I wanted. Price was the only thing that kept me from saying anything.
About QEEQ: 7.0 /10

G.Dodge

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Economy | Kia Rio or similar
Reviewed: Fri, Sep 21, 2018
“Win win win”
About Routes: 10.0 /10
Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome
Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate

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