Easy renting with comfort!

The booking included an additional driver. However, the staff at the store said it would cost $15. After contacting the rental platform and preparing to pay upfront, I went back to the counter and dealt with a different staff member, who processed it directly. It should have been included from the beginning. I don’t know if the previous staff member was rushing to finish work and claimed it was not included. Very disappointing.

It's acceptable, but internal management needs improvement.

Buen auto

Me dieron un precio y la perdona del mostrador me cobro el triple. Precios engañosos. Jamás contrataría de nuevo

Thrifty did not have the class of car requested and said the Jeep Grand Cherokee was an upgrade even though that's what you had listed.

The car I rented did not have a gas cap. Customer service was like talking to a robot.