They withheld the deposit and only returned it over a month later. Even then, it wasn't fully refunded—they deducted 500 MAD, calling it a damage management fee. We had purchased full insurance when placing the order, but at the store, they said it didn't cover everything and asked for an additional 1000 RMB for full coverage. And then they charged a management fee on top of that. Such a rip-off.
They kept trying to sell their own comprehensive insurance, and the super insurance bought domestically was not recognized locally. They were very unwilling if you didn't purchase theirs. They showed attitude and made us wait, attending to others first. In the end, they forcibly charged a $1800 deposit, otherwise they wouldn't give us the car. The whole process from paperwork to car pickup took two hours!
At Terminal 2, the far right side is where all the car rental companies are located. The processing efficiency is decent. They will try to sell you insurance, but I explained that I had already purchased it domestically. Despite this, they insisted that domestic insurance wouldn't be valid. I eventually called QEEQ customer service, confirmed there was no issue, and decided not to purchase additional insurance.
“an okay experience, nothing really to get excited about.”
About Dollar:6.0/10
demand from your car rental to be more informative with their customers, almost you have to pull the information out instead of being provided as good business that add value!
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