Long wait time to get car. Under staffed with front desk representatives.

When I was booking, I was not aware that they are not at the airport. After arriving the airport, I was confused on how to get to the pick-up location. I called their customer service and nobody answered. So I used Google map, and used the sky train and walked a bit to get there. Over all, the rental price is cheaper so it's still worthy to me, but I hope that the customer can be introduced about how to get to the pick-up location smoothly when they arrive at the airport.

Yep everything was good.

The wait time was long and they did not have a Nissan Rogue but gave us a Jeep wrangler which they had to clean while we were waiting. They took a $C500 deposit which has not been credited as of today. Not sure why they have to take this when they have my card on file. Not sure if I would go back to them again.

Cheap, they upgraded me just because they are not good in prep work for the rental. Returning process was slow, company looks understaff