Confused at first where to get shuttle but airport staff helpful and shuttle was waiting when I got there very pleased

The person helped at Routes was very professional and very helpful. Only for his service I would like to go back to Routes. I forgot his name.

I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.

A fee for driving the car out of the state was unexpected and unnecessary, insurance doesn’t stop at state lines. This fee was not disclosed in the booking process.

They're new, and so they went above and beyond. Great company. I'll use them again every time.