Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!
“Terrible will never use again and will inform everyone I can about this scam.”
About Routes:2.0/10
Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.
“Unsettling and uncomfortable at first, but good in the end.”
About Routes:9.3/10
The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.
Routes has great customer service, and they have very nice, clean cars. They made sure that someone was there before business hours to take me back to the airport to fly out of Atlanta. Picking up the car was quick and easy, and they were all so friendly! I will definitely use Routes again!!
About QEEQ:10.0/10
Low prices, great comparisons
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