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Live chat Email us Service Code: 4313937125
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Reviewed: Sun, Sep 16, 2018
About EZU: 4.0 /10
I think they almost always assess damage for cars that have full insurance! Our car had no scrapes or scratches, but they insisted the paint was damaged and needed evaluation! I think it might be related to us having purchased the super full insurance! I hope the rental company investigates this thoroughly!

Relevant Reviews on EZU CHRISTCHURCH AIRPORT

Dinah Faulkner

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Reviewed: Sun, Sep 1, 2019
About EZU: 2.0 /10
Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable. When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.

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Economy | Toyota Yaris or similar
Reviewed: Thu, Oct 29, 2020
About EZU: 6.0 /10
Long wait for pickup at airport. Then car was an older vehicle in poor condition.
About QEEQ: 8.0 /10

A.Sembey

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Medium SUV | Honda CR-V or similar
Reviewed: Tue, Jul 9, 2019
“Highly competitive and great cars!”
About EZU: 9.7 /10
Car was a bit old but good condition.
About QEEQ: 10.0 /10
Great prices and choice of cars!

A.Pedersen

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Economy | Toyota Yaris or similar
Reviewed: Wed, Apr 24, 2019
About EZU: 5.0 /10
They gave us a different car than stated in the reservation. It was falling apart from the get go (badly beat up and the wheel covers were affixed with plastic strips) and it smelled inside. We didn't realize we had made a few paint scruffs on the front bumper and they charged us 840 dollars essentially claiming they would have to change the front part, though no bumps had been made. Absolute fraudsters.
About QEEQ: 8.0 /10

T.Marsh

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Intermediate SUV | Nissan Qashqai or similar
Reviewed: Tue, Sep 4, 2018
“Bloody awesome rental company”
About EZU: 9.2 /10
Dislike: All good

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