This company is very reliable. It operates as a platform where individual owners rent out their cars, so the availability of vehicles can be inconsistent. However, they were very proactive in resolving any issues I encountered. Initially, we swapped the car to a BMW, but the windshield washer didn't work. Then they replaced it with a Camry, which did take some time, but they were very dedicated to solving the problems. Excellent service.

Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.

We did an after hours pick up but the communication was great and we had no issues with the pick-up. Drop-off was equally smooth. The car itself was fine and just what we needed.

Like: Very prompt in picking us up
Dislike: The car was not cleaned but could be that we arrived earlier

Like: Service worked fine like I expected. Staff were very helpful.
Dislike: Would be good if Brisbane depot was little closer to airport, and if there was dedicated pickup area at airport...which I understand are being progressed, though it was like I expected.