imported but satisfying

The service attitude was unsatisfactory; this was a very unpleasant car rental experience.

Not punctual. We agreed to pick up the car at 8 PM, but the staff arrived after 9 PM, and we finally got the car at 10 PM, seriously delaying our plans.

great service,pick up was on time and drop off was smooth even though it was very early in the morning

tried to change a booking but it got a bit complicated,so we just cancelled and rebooked

Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.

The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.