Overall, it was quite satisfactory. The car was relatively new with just over 10,000 kilometers on it. However, there are two points to note: first, the deposit is not a pre-authorization but a direct charge; second, when returning the car, they required me to provide photos of the damage for them to acknowledge it was pre-existing. Luckily, I had taken pictures when picking up the car, otherwise, who knows what could have happened.

As a priority member, the air conditioning was already on when picking up the car. Excellent service.

I am writing this review after 3 years, and the memories are still quite clear. That's probably the charm of self-driving. The car was picked up in Antalya at the Avis counter, which is very easy to find in the hall. It took about 20 minutes in line, not too crowded.

The staff for handling the paperwork, picking up, and returning the car were quite nice. However, the phone number for returning the car in Izmir was a Turkish automated message.

Great customer service, no upselling of additional insurance. We arrived around 5 a.m. to pick up the car, and the staff was still very friendly and helpful.