Overall satisfied, no upselling, recording a video during pickup and return will make the process faster.

The process was smooth. I arrived earlier than planned and needed to pick up the car in advance. The customer service was very helpful in assisting me.

Overall service was average. Due to the language barrier, communication relied on images, basic gestures, and translation apps, which felt rather inefficient. At pickup, I showed them a picture of their store, but the staff just shook their head and ignored me. Did they not understand my intent? If that's the case, they could have asked me further or clarified if the store wasn’t theirs. Then I presented the rental voucher, and they immediately signaled to proceed with the process. I finally breathed a sigh of relief—found the right place! At vehicle return, the inspection went smoothly, but they informed us about a toll fee, which confused us. After questioning it, they pulled up a system image showing the incurred fee. We promptly showed our proof of toll payment, but they said something unclear and appeared to ignore us. Since we were running short on time for our flight, we used the translation app to stress the urgency and asked them to resolve the issue quickly. They only insisted we pay the fee. Having no choice due to time constraints, we paid and left.

Upgraded the car to a bigger capacity at no cost. Very nice new car

First booking was cancelled by the supplier due to vehicle unavailability. Rebooked with Thai Rent A Car and received a confirmation almost instantly. Great company! at least being assured of the rental. Easyrentcars made booking a vehicle convenient and fast. Provided full info details on the location collection & return of the vehicle.

Thai Rent suprised and free upgraded me to the brand new Toyota Fortuner with less than 150km mileage! Wonderful experience with this car around the cities and places. Pick up and drop off experience were smooth and fast. Price is great comparing others. Will definitely revisit them in next trip.

Great single platform that provide view for all available choices and pricing comparison. Booking experience is easy and smooth. Only comment is the insurance which charged separately, is almost same price with the car rent although it's a discounted price. Overall is good.