Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

Waited over 1 hour to be picked up. Spent over 30 minutes to receive Vehicle

The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up

I’m happy

3500 mileage allowance was stated on my booking but was told by routes staff there’s only 200km per day for B.C. residents, that’s bull shit! I will never rent cars from routes and will not refer any friends or family to rent cars from routes

Like: I was upgraded to a much higher end vehicle and it was also brand new (less than 500 km)
Dislike: Check in took a little longer than typical