The staff at the location were very friendly. Even though my English is not good, communication through translation software went smoothly. The car pickup process took about 5–6 minutes, and the car return inspection was also quick. There was no upselling of any insurance or additional charges. The car rental company is excellent and highly recommended.

Excellent

The car had just over 40,000 kilometers on it, and the condition was good, equipped with snow tires. The rental agency I booked with was Dollar, but in reality, it's a joint operation with local agencies Thrifty and Saga. All three brands operate at the same location, and services and insurance are provided by Thrifty. Therefore, booking with the other two might get you a better price for the same model. The staff at the rental agency confirmed whether I needed additional insurance. I showed them the English statement on the QEEQ booking form saying 'Supplemental insurance already included, no need for additional purchase,' and they didn't ask further. They specifically mentioned that the tunnel near Akureyri is the only toll point along Route 1, and you can bypass it. Upon returning the car, the inspection was quick, and the process went smoothly. Overall, I was satisfied with this rental experience.

Thrifty is very close to the airport, with an airport shuttle available that takes about 3 minutes. Since we arrived on an early flight, there were not many people in line at the store, and we were served directly.

Payment was inconvenient after switching cars, but everything else was great