Overall, the service provided by QEEQ was quite prompt and satisfactory. However, the service from the actual rental company, Europcar, was rather passive. They didn’t confirm any scratches during pickup, and during drop-off, they claimed the car had been scratched by us. Fortunately, we had recorded everything on video; otherwise, we would have had to pay for the damages.

The staff was alright; it was early in the morning so there weren't many people. I rented an Audi A4 wagon, but they gave me a Passat wagon, which runs on diesel. They claimed it came with a built-in navigation system, so no additional GPS was needed. I didn't bother to argue. Later, I realized diesel is more expensive than petrol in Europe...