The staff were enthusiastic, but the condition of the car was slightly poor.

Very good, I always use Europcar.

I can’t understand how it’s possible that in 2019, the company is still renting cars without AC (particularly in the middle of summer), and with manual windows... I understand that I opted for an economy car but this was ridiculous specially given what it cost me. When I asked for a different car with proper conditions, I was told that it would be a 30euro per day upgrade!!! C’mon! I wasn’t asking for much, just didn’t want to melt in my car during my vacation.

Long wait in Lisbon - ticket system unclear. Good staff on counter

Like: The car itself if great. The guy explained about the types of cameras on the south and why I may need additional devices. Another guy explained me everything about the car and answered all my questions.
Dislike: Waiting time at picking up the car was around 20 min or even more. When I brought back the car, I first came to the right gates, but there was written “welcome back the car” and arrow to the left. So following the arrow I went to the wrong gates ((