Extremely satisfied

I chose this unheard-of rental company because 'Alipay Sesame Credit' allowed for a deposit-free option, which was convenient. However, it turned out that the service capabilities of this small company were limited. We waited for their shuttle, but they kept telling us to wait for the Hilton shuttle. Their office was hidden in a building, and I felt doubtful about their reliability when I went in. When returning the car, there was no fixed return point or staff. They guided us over the phone to find someone at the parking lot below their office building to handle the return. There were no clear signs or directions. Be cautious, everyone. I heard that positive reviews could earn you ¥50, but I prefer to objectively describe my experience rather than take the ¥50 as a responsible user of this platform.

Couldn't find the place to return the car at all. It's run by a group of rich kids who provide absolutely no service. They were lounging around while we returned the car.

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)