EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK) Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Annabelle Robeson

Malaysia

Reviewed: Tue, Aug 28, 2018

About EPTA: 2.0 /10

1. Had to wait over half an hour for the staff. 2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle. 3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia. 4. The car wasn't full of fuel, it was only at the last segment. 5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos. 6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Wayne Franklin

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Wed, Nov 1, 2017

About EPTA: 10.0 /10

The rental company was fine. Although the staff member spoke English, picking up and returning the car was still quick.

About QEEQ: 10.0 /10

N.Abdullah

Malaysia

1 days rental

Economy | Perodua Axia or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Mon, Dec 9, 2019

“A bit disappointed because i was only given 2 bars of petrol.”

About EPTA: 5.7 /10

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

About QEEQ: 7.0 /10

Booking platform was fine.

Mr. Bala

Malaysia

1 days rental

Mini Van | Toyota Innova 2011-2014 or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Tue, Apr 30, 2019

“Excellent Service - both EPTA and Easyrentcars.com”

About EPTA: 10.0 /10

Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.

About QEEQ: 9.0 /10

Simple and easy

R.Shah

Malaysia

1 days rental

Mini Van | Toyota Innova or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Thu, Feb 7, 2019

“Disappointed with the vehicle delivery”

About EPTA: 5.7 /10

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)