Good

The car had 150,000 kilometers on it and the interior lights were broken. There was only one staff member at the counter and it took 15 minutes to process. Be aware that they have a clause stating that in case of an accident, regardless of fault, you must pay 20,000 Thai Baht to the shop. When I refused to sign, they said I couldn't take the car. This unfair clause is extremely concerning. Avoid this company at all costs.

Due to a long wait for the visa on arrival, I reached the car rental counter around 22:00 instead of the originally planned 19:00. The staff initially wrote the pickup and return times as 19:00, which I corrected upon noticing. The car was not fully fueled, and when I pointed this out, the staff either didn't understand or pretended not to. They still marked the fuel level as full on the rental form. Given the late hour, I chose not to argue further.

The car was old and shabby, and the lights were yellow.

Sort of 'upgraded' from BRV to Innova, more spacious but of course more fuel consumption too. Car was a bit old but well functioned. Return was quick but waited about 30 minutes to get the car.