Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.

Good

Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.

All good with easyrentcars, saved me alot of money

The car was the perfect size for luggages.

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.