Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!
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Customer Service
Relevant Reviews on Apex Melbourne City
Arlene Christopher
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View more >Elva Nathaniei
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View more >B.Gonsalves
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View more >Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.
I.Baharuddin
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View more >Dislike: None