Not bad.

Pickup was quick and the car was in good condition. However, something unacceptable happened after returning the car. Fortunately, with the help of Zuzuche and the insurance company, the issue was finally resolved. When returning the car, the parking lot was unattended, and there was no visible damage. Yet, five months later, I received an email from Zuzuche stating that damage was found during inspection, with repair costs of over 600 euros, and no photos were provided as evidence. After extensive communication and due to their extremely low efficiency, I filed a claim through the full insurance I purchased from Zuzuche. A reminder to fellow users: If the parking lot is unattended when returning the car, make sure to record a video for evidence, as it’s hard to foresee them claiming damages over five months later.

Overall satisfactory, but there are a few issues: 1. The rental fee and deposit are priced in euros, but the credit card was charged in dollars, increasing user costs. Although it's not much money, it's quite unpleasant. 2. After signing the paperwork, the car was supposed to be in the lot, but the lot staff said it wasn't there. We had to argue and wait for nearly an hour. Very dissatisfied. 3. After returning the car, I received an email about a charge for a traffic violation, but it did not specify the time, location, nature of the violation, or how it was handled. Frustrating.

A good company. But with a no good staff specially in Paris Charles De Gaulle airport.

Excellent car, friendly staff and efficient at the whole process at a busy time

excellent will use again!