1. Waited over 30 minutes for the airport shuttle. There were too few airport shuttles. 2. The third-party liability insurance included on the ZuZuChe platform was not recognized by the rental company, forcing us to pay an extra $14/day for insurance, adding over $1000 in extra costs. 3. No customer drop-off service at the hotel upon return, which I’ve never seen from a rental company. I recommend choosing a larger rental company.

1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

The vehicle was okay, but the waiting time was too long! Also, the shuttle driver insisted on getting a tip.

The rental company added extra charges

The car was excellent! However the steering was not aligned, it veered to the right, but due to time constraints , we r unable to drive back and change , but we loved the car! As we travelled more than 4200km across 11 days,