1. Waited over 30 minutes for the airport shuttle. There were too few airport shuttles. 2. The third-party liability insurance included on the ZuZuChe platform was not recognized by the rental company, forcing us to pay an extra $14/day for insurance, adding over $1000 in extra costs. 3. No customer drop-off service at the hotel upon return, which I’ve never seen from a rental company. I recommend choosing a larger rental company.

Forced to buy insurance, very rude attitude

The car broke down! No service for a long time!

The staff misled me into unnecessary purchases, presenting optional towing insurance as a mandatory fee. There were few cars, and the shuttle from the airport to the rental location was also infrequent.

Like: Vehicle was clean with no problems. Plenty of room for the car size rental.
Dislike: Not enough agents available to assist customers.