The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.

The service is efficient and responsible. The vehicle is very new and we are satisfied.

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal