Booked a Nissan online but got a Hyundai

Everything was fine, except the rental car building was a bit far from the airport. Dragging our luggage for a long time and taking the light rail was quite tiring. The queue time was okay, but some people cut in line, especially South Americans. When we tried to reason with them, they pretended not to understand English. My husband spoke to them in Spanish, and only then did they step back, but they glared at us. Very poor manners, although this isn't the rental company's fault, just venting. There were no sales pitches for insurance, they didn’t even mention it. After using a credit card for the deposit, we haven't received the toll bill yet. We'll see if the charges are reasonable.

The car exceeded my expectation, however they mentioned that I NEEDED to contract the SLP insurance, so I got a little confused about the contract. Inspite that factor Alamo is an excelent company with new vehicles.

The QEEQ experience was perfect, everything very clear.

No me entregaron el auto que solicité, me dieron otro que no fue funcional para mi pero era el unico que había

Todo bien

Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales. Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.

Muy buen servicio, muy clara y precisa la información respecto al vehículo y la compañía que lo rentó. Recibí mensajes antes, durante y después del alquiler, respecto a todo el proceso de renta en general.