Very satisfied.

Extremely satisfied

We didn’t agree to add any extra insurance, and it wasn’t explained what additional service was added. We were charged 72.78 CAD and initially thought it was some kind of service tax issue. Later, after communicating with customer service, we found out there were no additional charges.

I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.

They gave me a much cheaper car than I booked... and claimed the car had snow tires to cover the price difference... However, every car actually has snow tires... No need to pay extra for them... And there's no snow tire charge on the invoice.