Routes Vancouver Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Magee Cooper

Canada

Reviewed: Tue, Feb 20, 2018

About Routes: 2.0 /10

1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver. 2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself. 3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it. 4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

1 days rental

Relevant Reviews on Routes Vancouver Airport

Hulda Hutt

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, May 20, 2020

About Routes: 8.0 /10

I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

Hogan Vogt

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Oct 1, 2018

About Routes: 6.0 /10

We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.

W.Cunliffe

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Sep 26, 2019

“Overall a very good experience”

About Routes: 9.0 /10

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

About QEEQ: 8.0 /10

The booking platform was great to use and I even ended up with a price reduction.

Travel4Work

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Sep 8, 2019

“Great booking process and value, however the car could have been better cleaned + shorter wait time”

About Routes: 7.3 /10

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

About QEEQ: 10.0 /10

Great and easy booking process, overall excellent value!