The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.

Hertz is truly a top brand, very fast and professional.

Fairly easy to find, the car was very new with only seven thousand kilometers on it. The paperwork was processed quickly. Adding an additional driver cost $5 per day. Later, due to a change in plans, we returned the car a day earlier and the rental company charged based on the actual rental days.

Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????

The staff had a good attitude, the car pickup was quick and easy, and the store was easy to find.